Decades of Telephony Expertise

Flexible, reliable communication between guests & staff is essential…

…but aging voice equipment and services can disrupt daily operations, creating maintenance headaches and unnecessary costs.

The right provider can deliver solutions that future ready your voice systems and modernize your telephony. It can also help your property stay abreast of critical FCC regulations such as Ray Baum’s, e911, 988 and others. Most importantly, the right provider will empower you with the tools to optimize your operations and save money in the long term.

Voice Services

cPBX

Cloud-hosted PBX systems decrease costs, downtime, and maintenance issues, while improving operations.

SIP Trunking

Internet-based solutions that can be configured dynamically & more cost effectively than legacy technologies.

Packages

Custom packages deliver feature-rich solutions, including wake-up call, voicemail, and auto-attendant services.

Accounting

Call accounting provides insight into customer behaviors & preferences to improve operations & guest satisfaction.

Keep Pace with FCC Regulations

e911

As of January 6, 2022, hotels must meet compliance regulations for 911 dispatch and routing. Every room within a hotel must accommodate direct dialing to 911, with location accuracy and expediency.

POTS

Stay ahead of rising POTS line cost increases. August 2, 2022 is the goal date for hotels to retire their existing POTs lines and upgrade to more advanced solutions.

988

As of July 16, 2022, every hotel must be able to connect to 988 – the National Suicide Prevention Lifeline.

“Mitel is delighted to present Cloud5 with our Hospitality Expert designation in recognition of their comprehensive knowledge of our unified communications solutions and a strong commitment to customer excellence.”

Senior Vice President, Global Channels , Mitel

“Cloud5 is unquestionably an industry leader in communications technology for hotels and resorts. Their PBX solution delivers the clear, reliable connections our properties require to ensure that every guest need is addressed in a timely manner.”

Chief Financial Officer , White Elephant Resorts

“Cloud5’s reliable PBX solutions keep our guests effortlessly connected to our staff. We look forward to continuing our partnership with Cloud5 as our portfolio expands.”

CIO, Shaner Hotel Group