Proven, reliable Internet

High- Performance Networks that “Just Work”

Cloud5 designs, builds and supports high-performance network solutions for hospitality brands that are committed to offering the best and most efficient connectivity experience. Cloud5’s full-service HSIA and WiFi solutions include:

  • Guest WiFi and Back Office Internet
  • Public Space Service
  • Conference/Event Services
  • Integration of IP Telephony, OTT, Digital Signage, Voice Assistants & More
  • Multi-Property Network Management

World-Class Engineering

Our highly skilled, proven engineering and system design teams are known as the “best of the best,” and are often requested by name for some of the largest, most complex & intensive multi-use installations.

Excellent Support

Our networks are backed by one of the industry’s most experienced and highly certified Customer Support organizations, with a world-class 24/7/365 NOC & expert Help Desk committed to service excellence.

Top Ranked Supplier

We serve hotel chains, management companies and independent hotels from limited-service properties to large, complex conference hotels – consistently receiving positive reviews and top supplier rankings.

Trusted Support

Our committed implementation, project management & account management teams are hand-picked to deliver top performance and reliable expertise for every new property installation and network upgrade -and for this work, we consistently receive 5-star reviews!

Guest Internet (HSIA) Solutions

Click below to discover how we work:

  • Pre-install network design and equipment configuration
  • Replacement of existing equipment with Cloud5 enterprise-grade network equipment
  • Testing of the system to ensure Internet access is available in all designated areas
  • Training of pertinent property staff on the use of our proprietary Helios™ network management software
  • 24/7 Toll free all-in-house technical support
  • 24/7 Equipment monitoring and email alerts
  • Proactive network issue resolution
  • Proactive equipment management
  • Advanced defective equipment replacement
  • Access to online network management system (Helios™)
  • Usage reporting
  • Network health
  • PMS integrated and/or access code portal page authentication with terms of service
  • Abuse monitoring and mitigation
  • PCI-compliant data center
  • Self-healing architecture and software automatically detects and resolves network issues
  • No configuration or local changes are required by guests/ users to connect
  • Security through end user isolation and prevention of unwanted networking
  • Multiple SSIDs (wireless network names) for different uses
  • Network quick stats
  • News and notifications
  • Access code management
  • Equipment and collateral ordering
  • Revenue reports
  • General and detailed usage stats
  • Real-time network health

FINANCING

CLOUD5 FLEX FINANCING

Cloud5 Flex makes it easy for properties to get the network they need without the traditional upfront investment. Our new Cloud5 Flex model allows properties to wrap the traditional one-time costs of a network install or upgrade into an OpEx purchase that’s billed monthly, at 36 and 60-month increments.

Includes:

  • Hardware Equipment

  • Hardware/Software Support for Length of Term

  • Total Professional Services

  • Travel & Expenses

  • Shipping Expenses

  • Cabling

  • Guest Support

  • Hardware Replacement – All hardware to be quoted with covered by warranty for term length

See What our Customers are Saying:

COMPLEX SOLUTIONS & GUEST SATISFACTION

For a destination hotel that is always in-season, it was important that the West Marriot Beachside Hotel not miss a beat when it came to upgrading our comprehensive Internet network and keeping our guests connected. Cloud5 went above and beyond to implement a complex Internet solution simultaneously with our guestroom entertainment enhancements.

Sr. Vice President Hotel Operations, Spotwood Companies, Marriott Beachside Hotel

447-ROOM GPNS DEPLOYMENT

I have excellent experiences with all the Cloud5 team, including property installers and support team. Support has been quick and supportive with staff/guest issues.

Marketing IT Manager - Infomation Technology, Marriott

HIGH-PERFORMANCE INTEGRATED DATA AND VOICE NETWORKS

To say that having a hometown network partner was an advantage is an understatement. Our decision to select Cloud5 was based on their engineering excellence plus the company’s commitment to be here every step of the way to deliver a flawless experience.

Director of Operations Technology, Hotel Zachary

“As we expand into some of the United States’ most beautiful destinations, Cloud5 is helping us navigate the challenges and opportunities that come with creating luxury sites in adventurous locations. From design to deployment, to around-the-clock service, Cloud5’s partnership allows us to provide guests with the comfort and connectivity of modern living with the adventure these locations have always held.”

 

IT Manager, AutoCamp

“As a new build property, we wanted to reflect the highest standard of quality in every aspect of the property – including the Internet and Guest WiFi network. Connectivity is an increasing source of frustration among travelers, so it was important to make sure we got it right. We selected Cloud5 because of its strong reputation as a top Marriott Internet partner. They helped us implement the network on time and on budget so our guests will be connected and happy from day one. The entire process was very smooth, and we look forward to doing more projects with Cloud5 Communications.”

CEO, SINA Hospitality

“Guests want dependable quality HSIA and upgrading with Cloud5 will keep our always-connected guests happy. We chose Cloud5 as a partner because of their strong reputation in the Marriott community for excellence and attention to detail. Their expert team of network engineers, implementation and support staff ensured the installation took place without interruption to our guests and staff.”

CEO, InfiniPower Hospitality Group